Booking a campsite on Find My Campsite is simple. Start by entering the area you want to camp, along with optional dates and group size, then hit Search. Browse the list or use the map view to zoom into your preferred location and explore nearby campsites and caravan parks. Click on a campsite to view its Listings Page, where you can check the description, photos, amenities, reviews, location and availability.
Once you’re ready, select your dates, group size, and any extras the host offers. Click Book to proceed through the booking steps, review the rules, add vehicle or setup details, and enter your payment information. After confirming your booking, you’ll receive an email notification that your booking is pending and waiting on the campsites confirmation. Once the booking has been confirmed by the sites you’ll receive an email confirming your booking with more details and direct contact information from your site. You can access all your booking information for completed and upcoming bookings anytime in your My Bookings section. Then all that’s left is to get outside and enjoy your adventure!
Stripe Link is a quick and secure one-click payment tool from Stripe. It lets you save your payment details so you can check out faster, using a simple two-factor authentication for extra security.
Why does Find My Campsite already have my card details?
If you’ve used Stripe Link on another website before, your saved details may appear automatically on the stripe interface accessed via Find My Campsite as long as you use the same email and phone number. But we do not actually hold those details ourselves.
If you don’t have a Stripe Link account, you can choose to set one up via tick box at the time of booking, this is totally optional.
Once your booking has been confirmed you’ll receive a notification of the confirmation via email.
Campsites typically allow one vehicle per site but sometimes allow extra vehicles and sometimes have an additional charge. You’ll see this information on the Listings Page and during checkout.
To change your dates, contact your campsite directly, their information will be available on your booking confirmation email and via the My Bookings page on Find My Campsite.
Date changes depend on the campsites availability and policies. If the campsite approves the change, they will update the booking on their end.
If a campsite can’t accommodate your stay, they’ll decline the booking on their end and you’ll receive a full refund, including all fees. You can also cancel your booking at any time through your My Bookings page.
We understand plans change, so cancellations can be made through the website at any time, however Find My Campsite only provides a full refund within 48 hours of the original booking time, provided your arrival date is more than 48 hours away. In all other circumstances, refunds will only be issued in accordance with Australian Consumer Law.
If the booking is cancelled less than 48 hours after it has been approved by the campsite and more than 48 hours before your arrival date then you will be issued a full refund, including Find My Campsite and Stripe fees.
We are glad you’d like to provide your campsite with feedback on your experience! We and our campsites love to know all about your experience, reviews can be left on each sites listings page.
Once you request to book a site your booking is held in pending until the campsite approves it. If a campsite can’t accommodate you, they will cancel the booking from their side. Campsites have the ability to cancel bookings, and this ensures your refund is processed correctly in line with our guidelines and Australian consumer law. If the campsite is unable to cancel the booking, they will contact our Support team.
If you would like to discuss a cancellation with us, email our support team at info@findmycampsite.com.au, be sure to include any helpful details or screenshots of your booking and emails received.
You must use your real full name when creating a Find My Campsite profile. This helps maintain a safe, trusted community for both campers and caravan parks. The person making the booking should also be the person travelling, unless you have clear approval from the campsite beforehand.
Using a fake or incomplete name may result in us contacting you to update your details, and bookings made under inaccurate information may be cancelled. If you are booking on someone else’s behalf, you must arrange this directly with the campsite before submitting the booking.
Listing your property on our platform is completely free, no setup fees, no monthly charges, and absolutely no lock-in contracts.
Your site will appear on our website at a rate that includes our modest 7% customer service fee. This fee supports secure payments through Stripe, ongoing marketing and promotion, 7-day support, and continuous platform improvements designed to help you receive more bookings.
To ensure you keep 100% of your earnings, we ask you to list your site at least 8% above the rate on your own website. This small adjustment ensures the service fee is fully covered while preserving your full revenue.
Create your listing
Add a description, photos, rules, pricing, and availability. Highlight what makes your site special, dog-friendly, beachside, or near great local spots, to attract more campers.
Get discovered and booked
Your listing will appear on our homepage and social media, helping travellers find and book your property. You control your calendar, pricing, and cancellation policies. Once a booking comes through, you’ll receive a confirmation email with all the details.
Connect with campers
You’ll get the guest’s contact details so you can chat, share info, and answer any questions before their stay.
Get paid
After the booking is confirmed, you’ll receive the full payment directly, simple and stress-free!
For each booking you receive, you’ll have access to the following details:
Only guests who are signed up with Find My Campsite can leave reviews.
After completing their stay, guests will have the option to leave a review.
Currently, leaving a review is not mandatory, but we actively encourage guests to share their feedback through email reminders, text messages, and on-site prompts.
All campsite owners are required to create a free Stripe account, which serves as our secure payment processor. Stripe ensures that all transactions are handled safely and that you receive your payouts promptly.
Depending on whether you’re creating a personal or business Stripe account, you’ll need to provide the following information:
For Personal Stripe Accounts
For Business Stripe Accounts
For All Accounts
All payments and payouts are securely managed through Stripe, our trusted payment processor. Find My Campsite does not store or have access to any of your banking information, everything is held and organized directly by Stripe.
To update your bank account details:
Why We Use Stripe
Stripe is one of the world’s most trusted payment processors, used by millions of businesses globally. It provides:
For any requests or cancellations by campers you will receive a notification via email.
You can get in touch with us in whichever way is easiest for you! Call us over the phone, send us an email, or even drop a letter at our PO Box.
For quick answers, try our chat widget on the left hand side of the page, our friendly team are happy to respond to any questions or queries you may have.
At Find My Campsite, we aim to create positive experiences for both campsites and campers, but we understand that sometimes issues can arise. If you ever have a difficult experience with a camper, we’re here to support you.
Our Support team is ready to assist you whenever you need help. Your experience is our priority, and we truly appreciate the amazing campsites you share with the Find My Campsite community!
Can’t find the question or answer you’re looking for? We’re so sorry to hear that but happy to help, our friendly team are on hand 24/7 to respond to your queries as quickly as possible. So contact us here and we’ll be in touch shortly. No question is too big or too small.
